Returns & Exchanges

At X10, we stand behind our electronics with a 30-day satisfaction guarantee. If your purchase doesn't meet your technical needs, we offer a streamlined return process for a full refund or exchange.

Return Process

• 1.
  Initiate Request

  Log in to your X10 account and select the order you wish to return to receive a unique Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Package

  Place the electronic device in its original packaging including all cables, manuals, and accessories to ensure a full refund eligibility.

• 3.
  Ship Item

  Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Quality Inspection

  Once received, our technicians will inspect the hardware for functionality, after which your refund will be processed within 3-5 business days.